Call: +44 (0) 7780 994772

Terms and Conditions

ORDER FULFILMENT

The vast majority of orders will be collected which allows for sizing to be confirmed.  Sizes vary from product to product, and unless you have ordered items previously, it is advisable to try before you take your order away.  If a size isn't in stock, we can provide an alternative or if necessary arrange a refund for the item.

Orders are collected from a location agreed between Evotri Club and purchaser.  Typically from the Club at The Avenue, Datchet, or Windsor Leisure Centre.   Orders can be despatched despatched via Royal Mail or Hermes depending on your location and/or the weight of your parcel, however, extra cost will be incurred and you will be notified as to the cost. The delivery services are not guaranteed, however, the majority of UK orders will be delivered within two working days once they have been despatched. We aim to despatch all orders within seven working days providing stock is available, although it may take longer during extremely busy periods. Please allow up to seven working days working days from the date of your goods being despatched for the delivery of UK orders, and please be advised that the delivery of parcels sent to business addresses can take longer than those sent to residential addresses.

A signature may be required upon delivery. If you are not at the delivery address to receive the order when it arrives then the courier will usually make two further attempts to deliver and subsequently return the parcel to us. In some instances, the delivery firm may leave your parcel on your premises or with a neighbour, or they may take your parcel to a local collection point for you to retrieve. We cannot be held responsible if you are not available to accept deliveries when they arrive.

We hope that you love the products that you buy from us, but you can tell us that you wish to cancel your order and return the goods at any time up to 14 days after the day on which you receive your complete order. You must inform us of your decision to return the goods by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory:

Cancellation Form

To Evolution Triathlon Club,

The Avenue, Datchet,

To: customersupport@evotri.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

You must return your goods to us within 14 days of notifying us that you wish to cancel your order. If you cancel your order, we will refund all payments received from you, including the costs of delivery of the goods to you (any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded), by re-crediting them to the debit or credit card that you used to pay. The goods that you return must be in the same condition that they were when delivered to you. Obviously this allows you to try the garments on, but we would ask that you ensure that all tags and labels are left in place and that the red "do not remove" label is not removed until you have decided that you will be keeping the goods.

We will process your refund no later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods to the address given above; or
  • if the goods were not sent to you, 14 days after the day on which you tell us that you wish to cancel the order (where debit or credit card payments are concerned, no payment is taken for an order that is cancelled prior to us despatching any goods to you).

Please note that international duties and taxes that may have been added to non-EU orders cannot be refunded by us and should be reclaimed directly from the tax authorities of the respective country of delivery.

Exchanging your purchase

If you receive an item that is too big or small for you then we’ll happily swap it for a different size, or we can swap it for a different product altogether if in the event that the item that you’ve received isn’t quite what you expected. Alternatively, we can issue you with a refund. All that you need to do is complete your returns form (this can be found on the reverse of your invoice), include the form inside of the parcel that you’re sending back to us and we’ll do the rest for you.

If you’ve asked for us to send you an alternative item in place of the item that you’re returning to us then we’ll pay the outbound P&P charge when despatching the alternative product to you.

Exchange procedure for faulty, damaged or incorrect goods

If in the unlikely event that you have received a damaged, faulty or incorrectly despatched item then we will strive to find a satisfactory resolution relative to the situation as soon as possible. It will greatly help us to resolve any issues for you if you can let us know about the problem as soon as it becomes evident.